Customer Service - Shipping Information & Rates


Introduction


Making a purchase from the dpieshop.com online couldn't be easier. Just browse our online catalogue by 'Categories' or 'Manufacturers' and add items to your cart. After you have finished your selection, click on "View Cart" and then checkout where you will be asked for the few details that we need to be able to satisfy your order.

A copy of your order will be sent via email for your reference upon successful checkout. You will receive an automated email when we begin to process/pack your order and then a second automated email when we despatch the order (which will also contain your parcel tracking number and web link).



Shipping & Delivery Costs


Shipping varies by weight and destination and will be shown during checkout. Delivery costs are detailed at length below but the quickest way would be to add the product(s) to your cart - shipping charges will be displayed at the bottom of the shopping cart.

Customers are also welcome to supply their own courier details without incurring any packing charges (minimum order fee of £100+VAT applies). Simply choose the 'Recipient/Third Party Courier Account' option on the shipping page.

Tracking numbers will available when your order is despatched - both via your online account and despatch email.

Goods will need to be signed for. Please give a delivery address where someone will be available.



Part Shipping Of Orders


We do not normally part-ship orders with out of stock items, we will wait till we get all parts into stock before shipping your order to keep shipping costs at a minimum (i.e one shipment per order). If you wish you to receive an in stock part quickly in addition to an out of stock part, we recommend you place separate orders.



UK Delivery


For mainland UK, providing we have stock, we will deliver your order on the next working day if your order is placed before noon (12pm). Orders placed between 12pm and 3pm might be shipped same day but depend on order workload and courier pickup time. Otherwise, your order will be shipped on the next working day. If your order is for delivery to Northern Ireland or the Highlands and Islands please allow extra time for delivery.

For UK based customers, we use FedEx UK or Royal Mail Special Delivery (approximate prices are indicated below, only a few weight bands are shown).

 
Royal Mail Special Delivery
FedEx UK
Up to 100g Up to 500g Up To 2Kg Up To 1Kg Up to 10kg Up to 20Kg
Mainland UK £6.85+VAT £7.30+VAT £10.50+VAT £7.84+VAT £7.84+VAT £7.84+VAT
Scottish Highlands* £16.49+VAT £16.49+VAT £22.45+VAT
Northern Ireland* £23.18+VAT £28.77+VAT £34.36+VAT
Channel Islands** £6.85 (NO VAT) £7.30 (NO VAT) £10.50 (NO VAT) £41.44 (NO VAT) £41.44 (NO VAT) £52.62 (NO VAT)
Rep. Ireland*
Not applicable
£29.11+VAT £29.11+VAT £43.26+VAT

* Orders to the Scottish Highlands, Northern Ireland & Republic Of Ireland when using FedEx incur additional charges from FedEx. For Repl. Ireland, use 'EIRE' as postcode.
** Orders to Jersey and Guernsey are VAT exempt - choose Jersey or Guernsey as your country during checkout.



Additionally, Royal Mail Special Delivery by 9am, Royal Mail Special Delivery Saturday and Fed-Ex by 9AM/10AM are also available to be selected during checkout.

Note: the rates indicated above are for online orders only.



International Delivery & Volumetric Shipping


For international orders, we use FedEx International Priority (typically delivered in 1 to 3 business days) or Royal Mail Airmail International Signed For (3 to 10 business days). Shipping charges vary by weight and destination and will be clearly indicated on the shopping cart page and during checkout before payment is asked for. Approximate rates and countries that we ship to are indicated below (note that only a few weight bands are shown).

Fed-Ex charge based upon physical and volumetric weight for international shipments. For larger packages (like our GPS starter kits for example), the volumetric weight exceeds the physical weight. Fed-Ex will charge on whatever is the largest. Products affected will have a volumetric weight indicated on the webpage, directly beneath the physical weight.

If your country is not listed, please contact us for further assistance - we can take orders from any country via telephone. Shipping charges are subject to VAT (20%) for shipments to EU member countries (unless a valid VAT number is entered for your billing address). Countries outside of the EU will not be charged VAT.

Europe   Rest Of The World
  FedEx Airmail   FedEx Airmail
Up to
500g
Up to
5Kg
Small packet
from:
Up to
500g
Up to
5Kg
Small packet
from:
Albania * £42 £75 Not available Argentina ** £52 £105 Not available
Andorra * £26 £46 £10 Australia * £46 £85 £13
Austria £26+VAT £46+VAT £10+VAT Bahrain ** £47 £91 Not available
Belarus * £42 £74 Not available Bangladesh ** £46 £85 Not available
Belgium £25+VAT £45+VAT £10+VAT Bolivia ** £52 £105 Not available
Bosnia & Herzegowina * £42 £75 Not available Brazil ** £52 £105 Not available
Bulgaria £33+VAT £64+VAT £10+VAT Brunei £47 £91 Not available
Croatia £51+VAT £89+VAT £10+VAT Canada £29 £50 £13
Cyprus £33+VAT £64+VAT £10+VAT Chile ** £52 £105 Not available
Czech Republic £33+VAT £64+VAT £10+VAT China ** £45 £82 Not available
Denmark £26+VAT £46+VAT £10+VAT Columbia ** £52 £105 Not available
Estonia £33+VAT £64+VAT £10+VAT Ecuador ** £52 £105 Not available
Faroe Islands * £26 £46 £10 Egypt ** £47 £91 Not available
Finland £26+VAT £46+VAT £10+VAT Honduras £52 £105 Not available
France £25+VAT £45+VAT £10+VAT Hong Kong * £46 £85 Not available
Germany £25+VAT £45+VAT £10+VAT India ** £47 £91 Not available
Greece £26+VAT £56+VAT £10+VAT Indonesia ** £46 £85 Not available
Greenland * £26 £46 £10 Israel ** £47 £91 Not available
Hungary £33+VAT £64+VAT £10+VAT Japan * £46 £85 £13
Iceland * £42 £73 £10 Korea, South * £46 £85 £13
Ireland £25+VAT £45+VAT £10+VAT Malaysia ** £46 £85 Not available
Italy £26+VAT £46+VAT £10+VAT Mexico ** £46 £85 Not available
Latvia £33+VAT £64+VAT £10+VAT New Zealand * £46 £85 £13
Liechtenstein * £41 £73 Not available Oman ** £42 £91 Not available
Lithuania £33+VAT £64+VAT £10+VAT Paraguay ** £52 £105 Not available
Luxembourg £25+VAT £45+VAT £10+VAT Peru ** £42 £105 Not available
Macedonia * £42 £75 Not available Philippines £46 £85 Not available
Malta £33+VAT £64+VAT £10+VAT Qatar ** £47 £91 Not available
Moldova * £42 £75 Not available Saudi Arabia ** £47 £91 Not available
Monaco * £25 £45 Not available Singapore ** £46 £85 Not available
Montenegro * £42 £75 Not available South Africa ** £52 £105 Not available
Netherlands £25+VAT £45+VAT £10+VAT Taiwan ** £46 £85 Not available
Norway * £42 £73 £10 Thailand ** £46 £85 Not available
Poland £33+VAT £64+VAT £10+VAT UAE ** £47 £91 Not available
Portugal £26+VAT £46+VAT £10+VAT United States £29 £50 £13
Romania £33+VAT £64+VAT £10+VAT Uruguay ** £52 £105 Not available
San Marino * £26 £46 Not available Venezuela ** £52 £105 Not available
Serbia * £42 £75 Not available Vietnam ** £46 £85 Not available
Slovakia £33+VAT £64+VAT £10+VAT  
Slovenia £33+VAT £64+VAT £10+VAT
Spain £26+VAT £46+VAT £10+VAT
Sweden £26+VAT £46+VAT £10+VAT
Switzerland * £42 £73 £10
Ukraine * £42 £75 Not available

Unless indicated above with either * or **, FedEx transit time is usually next working day.
* indicates FedEx transit time is usually two working days.
** indicates FedEx transit time is usually two to four working days.
Refer to the FedEx website for exact transit time (we ship from Rochester, Kent, ME2 4FA, United Kingdom via International Priority).

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Get In Touch

Diamond Point International (Europe) Ltd
Suite 13, Ashford House, Beaufort Court
Sir Thomas Longley Road, Rochester, Kent
ME2 4FA
England
Email:admin@dpieshop.com
Tel: +44 (0)1634 300900
Fax: +44 (0)1634 722398

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