Ordering
Making a purchase from the dpieshop.com online couldn't be easier. Just browse our online catalogue by 'Categories' or 'Manufacturers' and add items to your cart. After you have finished your selection, click on "View Cart" and then checkout where you will be asked for the few details that we need to be able to satisfy your order.
A copy of your order will be sent via email for your reference upon successful checkout. You will receive an automated email when we begin to process/pack your order and then a second automated email when we despatch the order (which will also contain your parcel tracking number and weblink).
Shipping
Shipping varies by weight and destination and will be shown during checkout - example rates are indicated below.
Tracking numbers will available when your order is despatched - both via your online account and despatch email.
Goods will need to be signed for. Please give a delivery address where someone will be available.
Part Shipping Of OrdersWe do not normally part-ship orders with out of stock items, we will wait till we get all parts into stock before shipping your order to keep shipping costs at a minimum (i.e one shipment per order). If you wish you to receive an in stock part quickly in addition to an out of stock part, we recommend you place separate orders.
UK Delivery
For mainland UK, providing we have stock, we aim to deliver the next day if your order is placed before noon (12pm), Monday to Thursday. For orders placed between 12pm on a Thursday and the end of the weekend (or bank holiday if applicable), we aim to deliver within 2 working days. If your order is for delivery to Northern Ireland or the Highlands and Islands please allow extra time for delivery.
For UK based customers, we use
FedEx UK or
Royal Mail Special Delivery (approximate prices are indicated below - note that only a few weight bands are shown).
| |
Royal Mail Special Delivery |
FedEx UK |
| Up to 100g |
Up to 500g |
Up To 2Kg |
Up To 1Kg |
Up to 10kg |
Up to 20Kg |
| Mainland UK |
£6.85+VAT |
£6.85+VAT |
£17.61+VAT |
£7.84+VAT |
£7.84+VAT |
£7.84+VAT |
| Scottish Highlands* |
£16.49+VAT |
£16.49+VAT |
£22.45+VAT |
| Northern Ireland* |
£23.18+VAT |
£28.77+VAT |
£34.36+VAT |
| Channel Islands** |
£6.85 (NO VAT) |
£6.85 (NO VAT) |
£17.61 (NO VAT) |
£41.44 (NO VAT) |
£41.44 (NO VAT) |
£52.62 (NO VAT) |
| Rep. Ireland* |
Not applicable |
£29.11+VAT |
£29.11+VAT |
£43.26+VAT |
* Orders to the Scottish Highlands, Northern Ireland & Republic Of Ireland when using FedEx incur additional charges from FedEx. For Repl. Ireland, use 'EIRE' as postcode.
** Orders to Jersey and Guernsey are VAT exempt - choose Jersey or Guernsey as your country during checkout.
|
International Delivery
For international orders, we use
FedEx (typically delivered in 1 to 3 business days) or
Royal Mail Airmail International Signed For (3 to 10 business days).
Shipping charges vary by weight and destination and will be clearly indicated during checkout before payment is asked for.
Approximate rates and countries that we ship to are indicated below (note that only a few weight bands are shown).
If your country is not listed, please contact us for further assistance.
Shipping charges are subject to VAT (17.5%) for shipments to EU member countries.
| |
FedEx International Priority |
Royal Mail Airmail
International Signed For |
Package Weight |
Package Weight |
| Country |
Up to 500g |
Up to 2Kg |
Up to 5Kg |
Up to 100g |
Up to 500g |
Up To 2Kg |
| Europe |
|
| Austria |
£42+VAT |
£55+VAT |
£70+VAT |
£7.74+VAT |
£10+VAT |
£17.61+VAT |
| Belgium |
£42+VAT |
£55+VAT |
£70+VAT |
| Cyprus * |
£57+VAT |
£84+VAT |
£135+VAT |
| Denmark |
£42+VAT |
£55+VAT |
£70+VAT |
| Finland |
£41+VAT |
£55+VAT |
£69+VAT |
| France |
£41+VAT |
£55+VAT |
£69+VAT |
| Germany |
£41+VAT |
£55+VAT |
£69+VAT |
| Greece |
£41+VAT |
£55+VAT |
£69+VAT |
| Hungary * |
£57+VAT |
£84+VAT |
£135+VAT |
| Iceland ** |
£57 (NO VAT) |
£39 (NO VAT) |
£93 (NO VAT) |
£7.74 (NO VAT) |
£10 (NO VAT) |
£17.61 (NO VAT) |
| Ireland |
£41+VAT |
£55+VAT |
£69+VAT |
£7.74+VAT |
£10+VAT |
£17.61+VAT |
| Italy |
£41+VAT |
£55+VAT |
£69+VAT |
| Luxembourg |
£41+VAT |
£55+VAT |
£69+VAT |
| Netherlands |
£41+VAT |
£55+VAT |
£69+VAT |
| Norway * |
£57 (NO VAT) |
£39 (NO VAT) |
£93 (NO VAT) |
£7.74 (NO VAT) |
£10 (NO VAT) |
£17.61 (NO VAT) |
| Poland * |
£57+VAT |
£84+VAT |
£135+VAT |
£7.74+VAT |
£10+VAT |
£17.61+VAT |
| Portugal |
£41+VAT |
£55+VAT |
£69+VAT |
| Spain |
£41+VAT |
£55+VAT |
£69+VAT |
| Sweden |
£41+VAT |
£55+VAT |
£69+VAT |
| Switzerland |
£57 (NO VAT) |
£39 (NO VAT) |
£93 (NO VAT) |
£7.74 (NO VAT) |
£10 (NO VAT) |
£17.61 (NO VAT) |
| Turkey ** |
£70 (NO VAT) |
£97 (NO VAT) |
£148 (NO VAT) |
| Non Europe |
|
| Australia** |
£60 (NO VAT) |
£68 (NO VAT) |
£85 (NO VAT) |
£8.84 (NO VAT) |
£13.67 (NO VAT) |
£28.27 (NO VAT) |
| Canada |
£60 (NO VAT) |
£68 (NO VAT) |
£85 (NO VAT) |
£8.84 (NO VAT) |
£13.67 (NO VAT) |
£28.27 (NO VAT) |
| Japan* |
£60 (NO VAT) |
£68 (NO VAT) |
£85 (NO VAT) |
£8.84 (NO VAT) |
£13.67 (NO VAT) |
£28.27 (NO VAT) |
| New Zealand** |
£60 (NO VAT) |
£68 (NO VAT) |
£85 (NO VAT) |
£8.84 (NO VAT) |
£13.67 (NO VAT) |
£28.27 (NO VAT) |
| United States |
£60 (NO VAT) |
£68 (NO VAT) |
£85 (NO VAT) |
£8.84 (NO VAT) |
£13.67 (NO VAT) |
£28.27 (NO VAT) |
* FedEx transit time is usually two working days.
** FedEx transit time is usually three working days.
Unless indicated above with either * or **, FedEx transit time is usually next working day.
However - refer to the FedEx website for exact transit time (we ship from Rochester, Kent, ME2 4FA, United Kingdom).
